Mark Scheme
A colleague regularly arrives late to the ward, which is
causing frustration among the team and occasionally delays
patient care. You are asked for your opinion by the ward
manager. What would you do?
Your Answer
This is the answer you submitted.
I would start by speaking to my colleague privately and sympathetically to understand if there are any underlying reasons for their lateness, such as transport issues or personal circumstances. I would explain the impact it is having on the team and patient care, emphasising the importance of punctuality and professionalism. If the issue continues, I would escalate it to the ward manager or HR to ensure it is addressed appropriately, while continuing to support my colleague.
0:00 / 1:58
Mark Scheme Points
Your Score
Recognises the importance of patient safety and the impact on patient care.
1 / 1
Shows empathy and understanding towards the colleague.
1 / 1
Suggests addressing the issue privately and constructively with the colleague first.
0 / 1
Demonstrates good communication and interpersonal skills.
1 / 1
Considers possible underlying reasons for the lateness, such as personal or health issues.
0 / 1
Suggests involving senior staff or HR if the issue continues.
1 / 1
Proposes practical solutions, such as adjusting rotas or setting clear expectations.
0 / 1
Emphasises maintaining professionalism and teamwork.
1 / 1
Shows awareness of fairness to the wider team.
0 / 1
Provides a balanced and ethical approach, considering both the colleague and patient care.
1 / 1
Total Score
6 / 10
Percentage
60%